Refund Policy

At CrediGrants we make every effort to give you our absolute best — professionally and ethically. This policy explains when a refund applies and when it does not, depending on the type of product or service you purchased.

1. Services and packages

Applies to: Paquete Semillas, Paquete Cosecha, Paquete Raíces, Consultation with Lic. Kim, and Consultation with Lic. Elisa.

Due to the nature of the services we provide, we cannot issue refunds once the service has been rendered.

If the service has not started

You may request a refund and we will consider it, provided that none of the following has occurred:

• The first session, call, or meeting has taken place.
• The first material, document, or deliverable of the package has been provided.
• You downloaded or accessed any digital resource included in the package (templates, classes, grant library, or other materials).

If the service has already started

Once any of the above has occurred, the service is considered started and no refunds will be issued, full or partial, regardless of the stage you are in.

2. Digital products

Applies to: Planificador de Subvenciones, Ebook FONDOS, Registro de Subvenciones, and Costos de Inicio de Negocio.

Due to the digital nature of these products, once a product has been downloaded or accessed, we cannot offer full or partial refunds, except with respect to any statutory warranties or guarantees that cannot be excluded by law.

We recommend reviewing each product description carefully before purchasing. If you are unsure whether a resource is right for you, write to us before completing your purchase and we will gladly help.

3. How to request a refund

If you believe your case qualifies under the criteria above, write to us with the following:

• Full name and email address used for the purchase
• Product or service purchased and date of purchase
• Reason for the request

We will review your request and respond. If we need additional information, we will contact you.

4. If you are not satisfied

If you feel we have not performed our services to your satisfaction, we want to know — even if your case does not qualify for a refund. Write to us and we will look for a way to resolve it.

5. Changes to this policy

We may update this policy at any time. The current version will always be posted on this page. Changes apply to purchases made after publication.